The Importance of Open Source in the Metaverse
The Importance of Open Source in the Metaverse The Metaverse is no longer just a concept of fiction. This virtual world is set to take over our lives, making people all over the globe connect with each other in ways never experienced before. However, how relevant or important is the role of open source in…
Open Source Listing
Call Center Quality Assurance: Methods, Tips & Best Practices
What Is Quality Assurance In A Call Center? Call center quality assurance is the process of monitoring and assessing the performance of call center agents to ensure they are meeting the standards set by the organization. The goal of call center quality assurance is to improve customer satisfaction, increase agent performance, and ultimately improve the…
Contact Center vs Call Center: Breaking Down Key Differences
This post outlines the contrast between a call center and a contact center. While a call center enables communication through voice or SMS messaging, a contact center employs a range of channels, including voice, SMS, live chat, email, and video. Choosing the right solution can be challenging, but we’re here to help. We’ll walk you…
Best VoIP Service Providers for Low-Cost International Calling
This article will provide a comprehensive look at the best VoIP and UCaaS providers for making international calls, including their pricing options, features such as routing, queuing, collaboration tools, and multiple communication channels. Additionally, it will explain how to make international calls using VoIP and offer tips on how to select the most suitable provider…
Best Open Source PBX Software of 2022
Best Open Source PBX Software of 2022 Best Open Source PBX Software of 2022 Open source PBX (Private Branch Exchange) software is a type of communication system that enables organizations to manage and route calls within their internal network, as well as between internal and external networks. There are several open source PBX software options…
Mukhtiar Badshah
What exactly VICIdial is?
What exactly VICIdial is? VICIdial is a contact / call centre software suite designed to meet the telephony and communications needs of any business, from small to large. VICIdial is a full-featured predictive dialer that also functions as an Automated Call Distribution (ACD) system. It is built on an open source platform and has a…
